Support

Idun Blue is a creator platform: courses, community and messages from the creator you are a member of. If something is not working, or you cannot get to content you have paid for, write to us and a person will answer.

Before you write

These are the three things we ask about most often, so answering them in your first message usually saves a round trip:

• The email address you use to sign in.
• Which creator's course or community it concerns.
• What you did, what you expected, and what happened instead — a screenshot says it fastest.

Signing in

You can sign in with a passkey, with a link sent to your email, or with a password. If a sign-in link does not arrive, check the spam folder first. The sender can be the creator's configured address or Idun Blue's platform address. If you have changed email address, contact us for help verifying your identity and updating the account.

Purchases

Courses and memberships are bought on the creator's own website, not in the app. Questions about an order, a refund or an invoice go to the creator who sold it; their address is on the receipt. If you cannot find it, we will put you in touch.

Your data

You can delete your account in the current creator's workspace from inside the app (Account → Delete account), or follow the data deletion instructions. Some records are removed or de-identified automatically; other personal data, including mentions in AI history, may require review. What we store and why is in the privacy policy; the terms of service cover the rest.

Who we are